This site was created in cooperation with the Regional Homeland Security Coordinating Committee, and is supported by funding from the Department of Homeland Security.
Emergency numbers for some of the larger utility companies serving the Greater Kansas City area are listed here. For numbers for other service providers, check your utility bill or contact your local city government.
To locate underground utility lines:
In the event of a disaster, you may be instructed to shut off utility services to your home. Do you know what to do? Some general guidelines are provided here, but check with your own service providers for more information.
Natural gas leaks and explosions can cause fires during or after a disaster. Everyone in your household should know how to shut off the natural gas supply. There are different shut-off procedures for different types of gas meters, so contact your local gas company for specific instructions.
Once you learn the proper shut-off procedure for your meter, share the information with family members. Be sure not to actually turn off the gas when you are practicing the proper gas shut-off procedure.
If you smell gas or hear a blowing or hissing noise, open a window and get everyone out quickly. Turn off the gas using the outside main valve, if you can, and call the gas company from a neighbor’s home.
If you turn off the gas for any reason, a qualified professional must turn it back on. NEVER attempt to turn the gas back on yourself.
Locate the shut-off valve for the water line that enters your house now, before disaster strikes, and learn how to shut it off. Make sure the valve is free from rust and can be shut off completely. Label the valve with a tag for easy identification, and make sure everyone in your family knows where it is located.
After a disaster, cracked lines may pollute the water supply to your house. It is wise to shut off your water until you hear from authorities that it is safe for drinking. You may also need to preserve water. The effects of gravity may drain the water in your hot water heater and toilet tanks unless you trap it in your house by shutting off the main house valve.
Electrical sparks have the potential to ignite natural gas if it is leaking. As a precaution, teach all responsible household members where your circuit box is and how to shut off the electricity. For your safety, always shut off all of the individual circuits before shutting off the main circuit breaker.